Information Technology, Help Desk/Technical Support, Associate in Applied Science (DPM)
Effective: Fall 2016
The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator (CNA) and Cisco (CCNA).
The Associate in Applied Sciences in the Information Technology (IT) Career Degrees at Delaware County Community College blends the theoretical with the practical. Students are offered a choice of specializations: Computer Programming, Game Development, Help Desk/Technical Support, Interactive Multimedia, Network Engineering, Mobile Computing and Web Development. Students have the benefit of classroom or online instruction, dedicated laboratory facilities and participation in co-curricular activities. Students in the IT Career Degrees are required to take program courses and related electives in their specialization as well as four IT core courses. In addition, students are required to take the general education courses listed below.
- Demonstrate proficiency in the use of application software.
- Demonstrate proficiency in the use of integrated office software.
- Communicate effectively using appropriate computer terminology.
- Demonstrate the skills necessary to support customers and troubleshoot microcomputers.
- Install and troubleshoot microcomputers in a networked environment.
- Maintain the hardware and software in a networked environment.
- Discuss the hardware and software needs found in a modern business environment.
| First Semester | Hours | |
|---|---|---|
| ENG 100 | English Composition I | 3 |
| CS 100 | Introduction to Information Technology | 3 |
| NET 110 | Network Communications | 3 |
| Select one of the following: | 3-4 | |
| Modern College Mathematics | ||
| Introduction to Probability and Statistics | ||
| Business Precalculus | ||
| College Algebra | ||
| Precalculus | ||
| Calculus I | ||
| Social Science/Humanities Elective: Any transferable Diversity and Social Justice (DJ) and Global Understanding (GU) designated social science or humanities course | 3 | |
| Hours | 15-16 | |
| Second Semester | ||
| CS 105 | Management Information Systems | 3 |
| CS 127 | Introduction to PC Support | 3 |
| CS 128 | PC Repair and Maintenance | 3 |
| COMM 100 or COMM 111 | Interpersonal Communication or Public Speaking | 3 |
| Mathematics Elective 1 | 3-4 | |
| Hours | 15-16 | |
| Third Semester | ||
| IMM 120 | Web Page Design and Development | 3 |
| NET 116 | Microsoft Hybrid Server: Core Infrastructure | 4 |
| NET 230 | Linux Operating Systems I | 4 |
| Select one CS/IMM/NET Course | 3-4 | |
| Hours | 14-15 | |
| Fourth Semester | ||
| CS 111 | Computer Applications | 3 |
| CS 113 | Database Management Systems | 3 |
| Science Elective: Any transferable Scientific Inquiry (SI) designated science course | 4 | |
| Select two CS/IMM/NET Courses | 6-8 | |
| Hours | 16-18 | |
| Total Hours | 60-65 | |
Notes
Diversity and Social Justice and Global Understanding designated courses.
Scientific Inquiry designated courses.
1 Mathematics Elective:
| Code | Title | Hours |
|---|---|---|
| Select from one of the following sequences: | ||
| MAT 120 & MAT 121 | Modern College Mathematics and Introduction to Probability and Statistics | 6 |
| MAT 121 & MAT 210 | Introduction to Probability and Statistics and Statistics | 6 |
| MAT 135 & MAT 136 | Business Precalculus and Business Calculus | 6 |
| MAT 151 & MAT 152 | College Algebra and Precalculus | 8 |
| MAT 152 & MAT 160 | Precalculus and Calculus I | 8 |
| MAT 160 & MAT 161 | Calculus I and Calculus II | 8 |
| First Semester | Hours | |
|---|---|---|
| ENG 100 | English Composition I | 3 |
| CS 100 | Introduction to Information Technology | 3 |
| NET 110 | Network Communications | 3 |
| Hours | 9 | |
| Second Semester | ||
| Select one of the following: | 3-4 | |
| Modern College Mathematics | ||
| Introduction to Probability and Statistics | ||
| Business Precalculus | ||
| College Algebra | ||
| Precalculus | ||
| Calculus I | ||
| Social Science/Humanities Elective: Any transferable Diversity and Social Justice (DJ) and Global Understanding (GU) designated social science or humanities course | 3 | |
| CS 105 | Management Information Systems | 3 |
| Hours | 9-10 | |
| Third Semester | ||
| CS 127 | Introduction to PC Support | 3 |
| CS 128 | PC Repair and Maintenance | 3 |
| COMM 100 or COMM 111 |
Interpersonal Communication or Public Speaking |
3 |
| Hours | 9 | |
| Fourth Semester | ||
| Mathematics Elective 1 | 3-4 | |
| IMM 120 | Web Page Design and Development | 3 |
| NET 116 | Microsoft Hybrid Server: Core Infrastructure | 4 |
| Hours | 10-11 | |
| Fifth Semester | ||
| NET 230 | Linux Operating Systems I | 4 |
| Select one CS/IMM/NET Course | 3-4 | |
| CS 111 | Computer Applications | 3 |
| Hours | 10-11 | |
| Sixth Semester | ||
| CS 113 | Database Management Systems | 3 |
| Science Elective: Any transferable Scientific Inquiry (SI) designated science course | 4 | |
| Hours | 7 | |
| Seventh Semester | ||
| Select two CS/IMM/NET Courses | 6-8 | |
| Hours | 6-8 | |
| Total Hours | 60-65 | |
Diversity and Social Justice and Global Understanding designated courses.
Scientific Inquiry designated courses.
1 Mathematics Elective:
| Code | Title | Hours |
|---|---|---|
| Select from one of the following sequences: | ||
| MAT 120 & MAT 121 | Modern College Mathematics and Introduction to Probability and Statistics | 6 |
| MAT 121 & MAT 210 | Introduction to Probability and Statistics and Statistics | 6 |
| MAT 135 & MAT 136 | Business Precalculus and Business Calculus | 6 |
| MAT 151 & MAT 152 | College Algebra and Precalculus | 8 |
| MAT 152 & MAT 160 | Precalculus and Calculus I | 8 |
| MAT 160 & MAT 161 | Calculus I and Calculus II | 8 |