Academic Catalog

Information Technology, Help Desk/Technical Support, Associate in Applied Science (DPM)

Effective: Fall 2016

The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator (CNA) and Cisco (CCNA).

The Associate in Applied Sciences in the Information Technology (IT) Career Degrees at Delaware County Community College blends the theoretical with the practical. Students are offered a choice of specializations: Computer Programming, Game Development, Help Desk/Technical Support, Interactive Multimedia, Network Engineering, Mobile Computing and Web Development. Students have the benefit of classroom or online instruction, dedicated laboratory facilities and participation in co-curricular activities. Students in the IT Career Degrees are required to take program courses and related electives in their specialization as well as four IT core courses. In addition, students are required to take the general education courses listed below.

  • Demonstrate proficiency in the use of application software.
  • Demonstrate proficiency in the use of integrated office software.
  • Communicate effectively using appropriate computer terminology.
  • Demonstrate the skills necessary to support customers and troubleshoot microcomputers.
  • Install and troubleshoot microcomputers in a networked environment.
  • Maintain the hardware and software in a networked environment.
  • Discuss the hardware and software needs found in a modern business environment.
Plan of Study Grid
First SemesterHours
ENG 100 English Composition I 3
CS 100 Introduction to Information Technology 3
NET 110 Network Communications 3
Select one of the following: 3-4
Modern College Mathematics  
Introduction to Probability and Statistics  
Business Precalculus  
College Algebra  
Precalculus  
Calculus I  
Social Science/Humanities Elective: Any transferable Diversity and Social Justice (DJ) and Global Understanding (GU) designated social science or humanities course 3
 Hours15-16
Second Semester
CS 105 Management Information Systems 3
CS 127 Introduction to PC Support 3
CS 128 PC Repair and Maintenance 3
COMM 100
Interpersonal Communication
or Public Speaking
3
Mathematics Elective 3-4
 Hours15-16
Third Semester
IMM 120 Web Page Design and Development 3
NET 116 Microsoft Server 2016: Installation and Storage 4
CS 107 Helpdesk Concepts 3
NET 230 Network Operating Systems Concepts 4
 Hours14
Fourth Semester
CS 111 Computer Applications 3
CS 113 Database Management Systems 3
Science Elective: Any transferable Scientific Inquiry (SI) designated science course 4
Program Electives 6-8
 Hours16-18
 Total Hours60-64

Notes

Diversity and Social Justice and Global Understanding designated courses.

Scientific Inquiry designated courses.

Mathematics Elective:

Select from one of the following sequences:
MAT 120
MAT 121
Modern College Mathematics
and Introduction to Probability and Statistics
6
MAT 121
MAT 210
Introduction to Probability and Statistics
and Statistics
6
MAT 135
MAT 136
Business Precalculus
and Business Calculus
6
MAT 151
MAT 152
College Algebra
and Precalculus
8
MAT 152
MAT 160
Precalculus
and Calculus I
8
MAT 160
MAT 161
Calculus I
and Calculus II
8

Program Electives:

NET 115Microsoft Windows 104
CS 104Introduction to Java Programming3
CS 110Introduction to C++3
CS 111Computer Applications3
CS 204Intermediate Java Programming3
CS 206PHP/MySQL3
CS 207Intro to Oracle: SQL4
CS 210Object Oriented C++3